Patient & Visitor Information
Whether you are staying as a patient or visiting a loved one, Dunstan Hospital is here to ensure your experience is welcoming, safe, and supported every step of the way.
Welcome
Hospital Guide
We prioritise your comfort and safety during visits. Please familiarise yourself with our visiting hours and policies.
General Information for Inpatients
Our Patient Handbook is a helpful guide with everything you and your whānau need to know during your stay.
Vincent Ward & Inpatient Care
Providing medical, surgical, and rehabilitation care for patients during their stay.
Visitor Information
Everything you need to know when visiting Dunstan Hospital — from visiting hours and contact details to WiFi, café services, and facilities for families.
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Visiting hours are 2:00 pm – 8:00 pm daily. Next-of-kin may visit at any time. Please speak with your nurse if you need flexibility, as these hours can be adjusted when required.
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Vincent Ward: 03 440 4306
Main Reception: 03 440 4300
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Free WiFi is available throughout the hospital for patients and visitors. Simply select SDHB-PATIENT-WIFI, accept the terms and conditions, and you’ll be connected. No password is required.
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The Quail Café is located in the Main Atrium and open Monday to Friday, 9 am – 3 pm. Free tea and coffee are also available from the patient lounge at the end of Vincent Ward.
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If a parent is staying overnight with their child, meal arrangements can usually be made. Please speak with ward staff to organise this.
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Visitors are welcome to bring flowers, but please avoid lilies and strongly scented arrangements, as these can cause allergic reactions for some patients and staff.
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A small playground is available beside the visitor car park for children. Please note this area may sometimes be used during the week by the Child Development Service for assessments.
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Mobile phones may be used in the ward, though staff may ask for limited use in certain situations. A free local-call phone is also available in the ward entrance.
Feedback
The staff of Dunstan Hospital welcome feedback from you. Your comments help us to identify what we do well and where we need to improve. If you would like to discuss any aspect of the service you have received complete the form below and we will be in touch.
You can also view our Compliments, Complaints and Suggestions Booklet.
Your Rights
Understanding Your Rights as a Patient
At Dunstan Hospital, all patients are protected by the Code of Health and Disability Services Consumers’ Rights, which ensures you are treated with respect, dignity, and fairness, and have the right to make informed choices about your care.
If you feel they are not being met to your satisfaction, you can discuss this with the staff caring for you, or if you would like to have independent support, you can contact Health and Disability Consumer Advocacy service on 0800 555 050 or email advocacy@advocacy.org.nz. More information can be found in our inpatient handbook.
More information about your rights is available throughout the hospital.
Nourishment
Quail Cafe
The Quail Cafe located in the main atrium and is open from 9am to 3pm, Monday to Friday. Free tea and coffee is also available from the patient lounge located at the end of the Vincent Ward.
Opening Hours:
Mon - Fri: 9:00am - 3:00 pm
Hakui Support
At Dunstan, we want every patient and visitor to feel respected and cared for in a way that honours who they are. If you or your whānau have specific cultural needs, please let our staff know. We can connect you with the right people or support groups to ensure your care and experience reflects your values and traditions.
Location
Directions and Parking
Dunstan Hospital is located near the township of Clyde at the entrance to the Cromwell Gorge, approximately 199 km northwest of Dunedin (about a 2.5-hour drive).
Clyde
Parking Information
On-site Parking: Free public parking is available on the hospital grounds.
Disabled Parking: Designated accessible parking spaces are located close to hospital entrances for ease of access.
After Hours GP Service Access
If attending the After Hours GP Service (6:00 PM – 8:00 AM), please follow the red signs to the rear of the hospital. Do not enter via the Vincent Ward entrance.
Get in Touch
Contact us for more information of to provide feedback on your experience.